Patient counselling service Although family and friends can be a great comfort, you may be feeling or thinking things you just don’t feel you can say to them. Or you might need some additional support to help you come to terms with what you are facing. That’s why our patient counselling service is so important. If you feel you might benefit from one to one counselling and support from our trained counsellors, please discuss it with your Clinical Nurse Specialist who will arrange it for you. This service is provided entirely free of charge.