Social Care – Directory of Support in Cardiff

Telephone Support

THE SILVER LINE – Helpline for the over 55’s

24 hours a day x 7 days per week. (15 minutes – you can chat about anything) 0800 470 8090. You can visit their website here
They also offer a more long term free and confidential telephone friendship service from a volunteer (again, for anyone over 55). Because calls are weekly, and can be up to 30 minutes, this gives the opportunity to build up good friendships. You or someone you know can phone them to make contact – TELEPHONE SERVICE ONLY.

AGE CYMRU – register for a regular telephone call

English or Welsh for ‘check-in-and-chat’ phone service. For over 70’s in Wales who live alone – 08000 223 444 or online click here
You will be asked for name, address, telephone number, an emergency contact number and a Password (to prevent scam callers). Also, any hearing or speech difficulties use the same number for the Age Cymru Adviceline – assists older people, their family, friends, carers or professionals with any advice they may need.

AGE CONNECTS – Phone Angela Jones – 02920 683600/ 683686

They will contact any older person who is self-isolating, so they can be added onto Age Connect’s Telephone Link Service. A volunteer can then call for a chat, check you are okay and make sure you have enough provisions. Age Connects will call as soon as possible.

COMMUNITY CARE AND WELLBEING SERVICE – 02920 345294

Counselling, advocacy and befriending for isolated people (over 18 years). Only telephone service now. (20 minute calls – more of a ‘check-in’ than counselling.)

CARDIFF AND VALE CARERS GATEWAY – Tel: 02921921024 weekdays only

Monday–Friday 9 a.m.– 5 p.m. Telephone and email support for carers.

CRUSE CARDIFF & VALE – 02920 226166 Wednesdays 10 a.m.- 12 noon

A Bereavement telephone support only, to all existing and new clients, until further notice. Referrals National Helpline – 0808 8081677 from 9 a.m. – 5 p.m. weekdays, with extended opening hours until 8 p.m. on Tuesday/Wednesday/Thursday.

BRITISH HEART FOUNDATION – 0300 330 3311 or e-mail

Helpline for patients who are at risk of or who have heart and circulatory conditions.
You can gain more information by visiting their website here
with particular support regarding Coronavirus here

ALZHEIMER’S SOCIETY – 0333 150 3456 (open every day)

For everyone affected by dementia or concerned for your loved one, call Dementia Connect support line.

THE CINNAMON TRUST – A national charity for the elderly, (65 and over) the terminally ill and their pets

Dog walking, short-term and long term pet care. Only phone if your situation is urgent – 01736757900 (Monday – Friday). Otherwise apply via their website here

Emergency Services & Utilities

POLICE FIRE AMBULANCE, RESCUE SERVICE 999

Gas – 0800 111 999

Electricity – 08000 520 400

Water – 08000 853 968,

RSPCA – 0300 1234 999

Western Power Distribution offer a Priority Service Register which our patients and other people in the community can register to join for free. They explain below how the service works:

Sometimes power cuts can happen for reasons beyond our control. We know this can be particularly worrying if you rely on electricity for medical equipment or if you are elderly, very ill or disabled. This is where the Priority Services register can help and it’s free to join. It helps us look after customers who have extra communication, access or safety needs. It also helps us tailor our services to support households who may need extra help. You can register free of charge here or you can call 0800 096 3080. If you decide to join WPD’s Priority Services Register, we can:

• Give you a direct number to call in a power cut, so you can get through straight away
• Agree a password with you before we visit so you feel safe
• Provide special help if needed through the British Red Cross
• Inform you in advance of planned interruptions to your electricity supply
• Keep you as informed as possible in the event of an unplanned power cut

Anyone self-isolating, as a result of the Coronavirus outbreak , should contact us in the event of a power cut and tell us the situation, even if they are not on the register. We can also be contacted via our website. We will then do our very best to help these customers during a power cut.

In the event of a power cut please call 0800 6783 105

STEPIAU  – Mental Health and Wellbeing

Stepiau The Primary Mental Health Support Service (PMHSS) for Cardiff and the Vale of Glamorgan has suspended all open access groups such as Stress Control and ACT-ion for Living and referral groups such as Living Life to the Full until further notice. However the website  provides accessible self-help resources and links to local services as a first step to developing mental wellbeing.

Please note – PMHSS is a routine service and does not deal with urgent or emergency mental health matters. Should you or someone you know require emergency assistance please dial 999. For urgent help that is not an emergency you should contact your GP in the first instance who can refer you to the most appropriate mental health services. If outside GP hours you should present at the out of hours GP at Accident and Emergency (A & E) Your GP may also be able to refer you to the Primary Care Counselling Service. If you are a veteran, try Veterans’ NHS Wales.

If you need to speak to someone today for support please contact:

· Community Advice and Listening Line 0800 132737 (open 24 hours a day, 7 days a week)

Free confidential listening and emotional support service, information and literature on mental health and related matters for people in Wales. Anyone concerned about their own mental health or that of a friend or relative can access the service.

· The Samaritans 116123

Free confidential emotional support to anyone experiencing feelings of distress or despair.

· Mind Infoline – 0300 123 3393 (Monday to Friday, 9 – 5)

Free confidential help on a range of mental health issues

· Meic Cymru – 0808 8023456 (open 24 hours a day, 7 days a week)

Free advocacy, information and advice helpline for children and young people

Delivery of Meals

Meals on Wheels – 02920 537080

Meals (7 days a week) are still being delivered. If a customer needs to self- isolate for any reason, please let us know. This can be a sign on the front door. Meals can be placed in a suitable area (door step/porch) at the front of the property and the doorbell will be rung or door knocked. The driver will step back as far as practical (ideally at least 2 metres) and wait for the customer to open the door. For reassurance our drivers will wear gloves when they’re delivering to anyone who is self isolating. The customer can simply pick up the meal and take it inside. If they do not answer the door the driver will retrieve the meal and leave a calling card. The driver will then contact the office and the next of kin will be informed of the non-delivery of the meal.

 Ring-a-Roast – 02920492000

Monday – Friday. Smaller meals (e.g. for older people), e.g. Roast Chicken, vegetables. stuffing and gravy – £4.50. Bangers (x 2) mash and gravy – £3.95. Sunday £16 larger set meal. Order by phone with bank card. Doorstep delivery after knock on door.

Wiltshire Farm Foods – 02920342008

Like Meals On Wheels, meals are still being doorstep delivered daily, Monday – Friday in all Cardiff areas. They are encouraging card payments, but can take cheques.

For details of all shopping services phone our City Hospice social worker on 02920 524150

Community support around Cardiff

There are now Mutual-Aid groups covering most areas of the UK (go to ‘Nationwide List of Covid-19 Mutual Aid Groups) including Cardiff and are mainly linked to Facebook. Like volunteercardiff, they are not just for people offering help and but also for those asking for help. Remember do not put your personal details on the main page.

Also they are a good source of constantly changing information for what is going on in your area and the city generally.

Go to Share Cardiff  website which will then take you to all the groups.

NEIGHBOURHOODS COVERED

•  Butetown and Bay Covid Mutual Aid
• Canton Covid-19 mutual aid group (+ Canton/RiversideWhatsApp)
• Cyncoed Covid-19 Mutual Aid Group (‘If you are vulnerable, elderly or feel uneasy about giving your details on a public forum, you can instead contact one of the co-ordinators directly – 07814121525 or 07591441244)
• Ely and Caerau ACE – Action for Caerau and Ely
• Fairwater & Pentrebane Mutual Aid for Covid-19 Coronavirus
• Grangetown Community Facebook group
• Llandaff COVID-19 Assistance
• Llanishen Covid-19 Mutual Aid Group
• Penylan/Cyncoed Covid-19 Mutual Aid Group
• Covid 19 Mutual Aid – Roath/Penylan/Cyncoed [Nextdoor]
• Pentwyn/Llanederyn Mutual Aid
• Riverside Covid-19 Mutual Aid Group (+Canton/RiversideWhatsApp)
• Roath, Cathays, Gabalfa and Heath
• Splott Adamsdown Covid-19 Mutual Aid Group
• Taff’s Well, Tongwynlais and Nantgarw Covid19 community support group
• Thornhill Mutual Aid
•  Cardiff Covid 19 Mutial Aid see website

Llanishen Good Neighbours – 02920 750751

We offer shopping deliveries to vulnerable and elderly people with no other help available. Phone and leave a message and we will get back to you during our office hours on Monday, Wednesday and Friday mornings. Payment by cheque or cash upon delivery of shopping.

Next door.co.uk click here 

This is a neighbourhood hub for trusted connections and exchange of helpful information, good and services. Find your area. You’ll need to register with an email address and password.

Good Gym

Will continue to provide joggers who can ‘provide essential support to vulnerable people during this crisis’, once they have website based training. There are two elements:

1) ‘Missions’ – focusing on safe food delivery to isolated people who are most in need during the coronavirus outbreak and supporting hospital discharge teams.

2) ‘Community missions’ focusing on supporting the organisations that provide essential support to services, including the health and care systems and foodbanks.

City Hospice is already registered with Good Gym, and can therefore make referrals (via Andrew and Katie)

Care and support offered by churches in Cardiff

The following is a list of Church of Wales (Anglican) churches which offer support for the wider community as well as those who attend.

Many of these churches are linking up with other churches/chapels in their area to provide help. Most churches and places of worship are on Facebook (some on Twitter) where they provide information of services provided.

Practical help and phone support is offered by many churches, along with prayer and spiritual support. Some provide regular services through social media/internet.

Church of Wales (Anglican)

ADAMSDOWN AND SPLOTT AREAS

St Germans Church & St Saviours Church Phone support , ‘dropping things off’ – Tel: Rev Phelim O’Hare – 02922 411229

CANTON AREA

St John the Evangelist, St Catherine and St Luke. Shopping, prescriptions, chemist and other practical help. Tel: Rev. Frances Wilson – 02920 562022 (also linked to Kings Road Neighbourhood Watch)

CARDIFF BAY AND BUTETOWN

St Mary’s. Tel: Fr Dean Atkins – 02920 487777/07368176300

 CITY CENTRE

Dewi Sant (for Welsh speakers) Tel: Rev Dyfrig Lloyd – 02920 566001

CYNCOED, LLANEDEYRN, PENTWYN

All Saints Cyncoed, All Saints Llanedeyrn, St David’s Pentwyn and St Edeyrn’s Tel: Rev James Henley – 07955402871

Telephone ministry enabling us to care for and support each other, particularly those worried or lonely, linking them with other online groups. Team of volunteers willing to offer practical help to those self-isolating in the community – shopping and other essentials.

 ELY AREA

Church of the Resurrection. Shopping, phone chat. Rev. Jan Gould – 02920 679833

 FAIRWATER AREA

Shopping, chemist, and other practical help. ‘Chat if lonely’. Tel: Fr Colin Sutton 02920 562551 e-mail frcolinsutton@gmail.com (facebook.com/stpeterscommunityhallgardens)

GABALFA AREA

St Mark’s Church – ‘We want to continue to care for and support those in our church family, in our communities and in our parish. If you need support please email or phone (you may need to leave a message, but someone will get back to you) Email: office@stmarks-cardiff.co.uk. Phone 02920 619211

 LISVANE AREA

St Denys Church ‘We want our community to know that they are not alone and we are here to help in any way we can.’ We are able to:-
• Pick up and deliver shopping Post mail
• Make a friendly phone call
• Collect prescriptions Deliver urgent supplies
• Pray for you or a loved one

Call us at any time – phone Jan (02920 764310) or Ali (07866 587316) stdenyscoronavirusresponse@gmail.com

LLANDAFF CATHEDRAL

Call us 07907 635021

LLANRUMNEY, RUMNEY AND ST MELLONS AREAS

Father John Connell (Rumney Parish Church) – for practical and other help or assistance – 02922 415848

PARISH OF RADYR AND MORGANSTOWN AREA

Tel: Rev. Vicki Burrows – 02920 842417

 ROATH AREA (Newport Road end)

St Margaret’s, St Edward’s, Waterloo Gardens. Tel: Roath Office – 02920 484808

 ROATH AREA (Albany Road end)

St Martin’s. Tel: Fr Irving Hamer – 02920 482295 contact@stmartininroath.co.uk

ROATH PARK AND LAKESIDE AREA

Christ Church – Phone support (planned call every 3 days), shopping, prescriptions and visits to the chemist, and any other practical support. Phone Val Jones (pastoral team co-ordinator) 02920 747021/07587007508

ST FAGANS AND MICHAELSTON-SUPER-ELY

Tel: the Ven Peggy Jackson: 02920 567393/ archdeacon.llandaff@churchinwales.org.uk

WHITCHURCH – St Mary’s Church

(also links with All Saints, Rhiwbina, St Thomas, Birchgrove, All Saints, Llandaff North and all churches of any denomination in the Whitchurch area)
Phone support, shopping, collecting of essentials, prescriptions.
Phone Father John Davies, vicar – 02920 626072

 UNITED REFORMED CHURCHES, CARDIFF  website www.city.urc.org.uk

Help eg shopping offered by 6 churches in Cardiff (Canton, City Centre, Pontprennau, Rhiwbina, Roath, St Mellons)  Contact Shelagh Pollard – 07929 333005 .

Beulah URC , Rhwibina can help with shopping etc phone Louise Morgan on 07773648730

Baptist Churches

Woodville Baptist Church

Church building is open only for food bank sessions. Tel 02920 333456 (answerphone checked twice a week). Email judy@woodybap.org.uk

Siloam Baptist Church

Cooked meals delivery in Llanrumney Tel 02920 360406

EAST CARDIFF CHURCHES (and other organisations)

Covid19 Help Pentwyn and LLanedeyrn: A coalition of local churches and organisations working in partnership for those living in Pentwyn and Llanedeyrn. Partnership is Christchurch United Church, Glenwood Church, St Teilo’s Church in Wales High school and local councillors. They are offering shopping as one of their services alongside virtual befriending. Telephone 02920 752138. Or visit their website http://covid19help.org.uk/ (including an online form to request assistance).

HINDUISM

Grangetown

Shree Swaminaranyan Temple, 4 Merches Place CF11 6RD Tel: 02902 371128 (facebook) http://www.swaminaranyanwales.org.uk

“Our youth will continue to support you if you need help. The committee has offered the mander it’s facilities and your people power to support any city wide response to those most in need, where we can do so safely. We will reach out to you if we need to put this in action”.

ISLAM

MUSLIM COUNCIL OF WALES 02920 487667

“We operate  with Mosques, charities, institutions and local partners to work towards the common good. We represent Welsh Muslims’ needs and have strong relationships with all faith communities across Wales”.

Imam  Hussain (food packages provider) 07951450304